Refund policy
Last updated: October 9, 2026
Refunds within 14 days
If you change your mind, you can get a full refund of a purchase — a plan or a credit pack — within 14 days of buying it, as long as you have not used any credits from that purchase.
Credits already used
Credits you have already used are not refundable, because the processing they paid for has already been done.
Cancelling a subscription
You can cancel your subscription at any time from Plan and credits in the app. It stays active until the end of the period you already paid for, and it does not renew. There are no partial refunds for the remaining days of a period.
Credit packs
Extra credit packs do not expire while your account is active.
How to ask for a refund
Write to tontria.ai@gmail.com from the email of your account and tell us which purchase it is. We answer within 3 business days.
Who processes the payment
Creem is our Merchant of Record: it processes payments and refunds, and the refund goes back to the card you paid with. How long it takes to show up depends on your bank.
See also the terms of service and the privacy policy.